Is 12Go Asia Legit? 8 Reasons Why (with Pros and Cons) 2024

Curious if 12Go Asia passes the legitimacy test? You’re in the right place. Let’s dive into the nitty-gritty.

As someone who personally uses 12Go Asia, I’m here to explain why this platform gets my stamp of approval.

Whether you’re eyeing a bus ride or a sea journey, these eight reasons will lay out why 12Go Asia is my go-to for trustworthy ground and sea travel bookings across Asia.

What is 12Go Asia?

Ever wondered how to make Asian transport between locations hassle-free? Enter 12Go Asia.

With a solid customer base of over a million travelers, covering everything from buses to boats, they’re like a travel toolkit for all your transport needs.

Day trips and car rentals? They’ve got those too.

Booking? It’s a breeze. Just set your locations, date, time, and ride preference – and you’re ready.

As someone who travels a lot in Asia, I rely on 12Go Asia for my transport ticketing needs.

Why? Because it’s a one-stop shop, you can skip booking transport on arrival at a port or bus station, which we all know is a stressful, enduring experience keeping track of timetables and the uncertainty of getting a ticket.

Ready for smooth travels? Discover why 12Go Asia is a legitimate, safe, and reliable platform.

Is 12Go Asia Legit?

Yes, 12Go Asia is a legit ground transport booking platform with a solid track record since 2012. Operating in over 70 countries, they’re a global travel transport operator backed by the Travelier Group, a travel giant with a reputation to uphold.

With an extensive network of partners and a dedicated customer support team, 12Go Asia is your go-to for seamless and secure travel transport ticket bookings.

Book your transport in and around Aisa

8 Reasons Why 12Go Asia is Legit, Safe, and Reliable

Established Reputation

12Go Asia was founded in 2012, beginning its journey in Singapore, but it didn’t stop there. They spread their wings to Thailand, expanding their reach in Asia.

Over the years, they’ve forged partnerships, fine-tuned their game, and checked off countless travel tickets. It’s like they’ve got a wealth of experience earned through their dedication to fulfilling customers’ travel needs.

The story doesn’t end there, with more than 100 employees, stretching from Asia to Europe. They’re not just a platform; they’re a global team.

They offer ticket bookings across 70 countries, spanning over 9,000 destinations; they’ve got your journey covered.

Now, meet the new captain – a CEO fresh from Agoda with a wealth of experience. This move is the company’s investment in the business’s future success, and the parent groups believe in the company’s growth.

The company’s dedication to offering a trustworthy transport ticket booking platform is evident in its investment, expansion, and achievements.

12Go in Numbers

Ticket options
Customer reviews

Extensive Inventory of Transport Partners

Let’s talk numbers – big numbers. 12Go Asia isn’t just a booking site; it’s a network. With over 12,000 transport partners scattered across Asia and beyond, they’ve built a web of connections that’s hard to beat.

The A-list includes the likes of AirAsia, JR Group, Lion Air, Jetstar Airways, Air New Zealand, Indian Railways, Eva Air, and Virgin Australia.

But it’s not just about names; it’s about journeys. They’ve got routes reaching all sorts of destinations via multiple routes.

Now, let’s talk about something serious – due diligence. When they partner up, it’s not just any handshake. It’s like a background check for transport buddies. They’re all about credibility, so you can trust that these partnerships are the real deal.

12Go Asia ensures you’re in safe hands by joining forces with reputable names. It’s not just about getting from A to B; it’s about doing it with quality and safety standards that meet your expectations.

Customer Support

Getting the Help You Need, Hassle-Free:

Customer support is something 12Go Asia takes seriously. When you’ve questions or need help with bookings, they’re ready to assist.

Navigating the site and curious about common queries? Check out their FAQ section. It’s like having your travel buddy answer those questions you’ve got.

12Go Asia cares about regions. They’ve got FAQ sections tailored to specific places. It’s a little thing, but it screams authenticity. You know you’re dealing with a service that’s legit and has your back.

But wait, there’s more. You’re not stuck with FAQs only. 12Go Asia does it differently. They’re all about real connections. You can reach out to an actual person through their contact form.

But here’s the clincher – a direct email contact. No runarounds, and no automated responses. Just a direct line to 12Go Asia. This is unheard of from other travel platforms.

Email contact:

Oh, and here’s the cool part. When you make a booking through 12Go Asia, the transport provider can also be contracted for direct jounrey support.

Part of the Travelier family (formerly Bookaway Group)

12Go Asia is part of the Travelier family. Travelier might sound new, but you might remember them by their previous name, Bookaway Group. They’re a tech-driven travel company hailing from Israel.

In the group, you’ve got other big names like Bookaway, Getbybus, and SeatOS. It’s like a collection of well-respected travel brands.

Now, rewind to 2021. That’s when Travelier swooped in and acquired 12Go Asia. It wasn’t just any move – this was part of their expansion plans fueled by millions in funding. So, there’s some serious backing here.

Being under the Travelier umbrella gives 12Go Asia a solid reputation. They’re not just another player but part of a group with real investor support. That’s trust right there.

Book online for hassle-free transport

Insights from Fellow Travelers

12Go Asia knows that when planning a journey, you want to know what you’re getting into. That’s why they let customers like you leave genuine reviews for each transport option they offer; in fact, they have more than 220k reviews on the platform.

When you’re eyeing those tickets, those reviews are your trusty sidekick. They give you confidence that the transport you choose matches your travel expectations.

It’s like a seal of approval from the people who’ve actually used it.

So, how do you spot the gems? Each service comes with a review rating out of 5, based on the overall customer feedback.

They give you insights into what previous customers loved (or didn’t love) about the service. It’s like having a sneak peek into what your experience could be.

I’ve walked in your shoes. As a 12Go user myself, I’ve been down this road. Those verified customer reviews? They’re a lifesaver. They’ve helped me make smart choices based on real experiences from fellow travelers.

Secure Payment Options

When you’re making bookings, you want to be sure your data is in safe hands. 12Go Asia gets it, and they’ve got some solid measures in place.

Paying up? You’ve got choices. Whether it’s using your trusty credit card (Visa, MasterCard, JCB) or even PayPal, 12Go’s got you covered. It’s all about your comfort.

Here’s the tech bit: they use the good stuff – industry-standard SSL encryption. Fancy words, but what it really means is that when you’re sharing info between your device and their servers, it’s like sending it in a super secure envelope. No peeking allowed.

And you know what? They’re extra cautious. Those payments? Secure 3rd party payment providers process them. It’s like adding an extra lock to your digital vault.

Your peace of mind matters here. 12Go Asia isn’t just about travel; it’s about giving you a worry-free experience.

Media Coverage

12Go Asia has scored coverage from some big names in the game. Think Travel Daily, Skift, Yahoo, and WIT, among others.

The coverage isn’t just fluff. It’s the real deal. Press releases spill the beans about partnerships with AirAsia and new leaders taking the helm from industry heavyweights.

So, when you see those media names attached to 12Go Asia, know it’s more than just a mention. It’s a stamp of approval that screams, “Hey, we’re legit.”


Ever heard of the trust factor? It’s a big deal, especially when it comes to booking your travel. And guess what? 12Go Asia is all about it.

They’ve got a secret ingredient: transparency from pricing to product details, they lay it all out on the table.

When you’re exploring those product pages or going through the booking steps, you’ll find pricing that’s as upfront as a friendly wave. No hidden costs. No surprise fees. Just the real deal, plain and simple.

Oh, and one more thing. They’re all about choices. Want to compare different transport providers? Go for it. 12Go Asia puts the power in your hands, letting you pick the perfect fit for your budget.

Compare exclusive transport options on 12Go

Pros and Cons of 12go Asia


  • Convenience: Manage all transport options conveniently in one place.
  • Variety: Choose from multiple transport options tailored to your preference.
  • Payment Flexibility: Use various payment methods including credit cards, PayPal, and local options.
  • Price Comparison: Easily compare prices from numerous providers in a single location.
  • Competitive Pricing: Enjoy competitive pricing that suits your budget.
  • Time Savings: Save time by booking transport in advance, skipping last-minute rushes.
  • Customer Support: Access a dedicated customer service support team.
  • Real Customer Reviews: Make informed decisions based on real customer reviews.
  • Booking Management: Manage bookings seamlessly online or via the IOS or Android app.


  • Limited Options: Not all transport choices may be available for booking on the platform.
  • Booking Fee: A booking fee is applied when using the service.
  • Booking Flexibility: Pre-booking might result in less flexibility compared to day-of travel bookings.
  • Interface Aging: The website interface might feel outdated.
  • Refund Policy: Refund policies are determined by transport providers rather than 12Go Asia.

Before you go…

Curious for more insights into 12Go Asia? Eager to discover booking tips and my personal journey with the platform? Dive into my comprehensive 12Go Asia Review for a closer look.

And if you’re setting your sights on accommodations during your Asian exploration, I’ve got you covered. My trust goes to Agoda and as reliable companions for booking hotels while on the go.

Disclaimer – is not a representative of 12Go Asia. Check their website for their latest terms and services.

Photo of author

Written by Nicky

Hi! 👋 I'm an expat who has lived, explored, and worked in Thailand for over 9 years. I started to share the knowledge I've picked up over the years with travelers and expats alike. Find out more on our about page.

Book Your Trip To Thailand


When comparing flights, I rely on Skyscanner or Google Flights. For more insights, look at my article on the best airlines to Thailand.


When finding the best hotel rates, I always compare rates on and Agoda.

Stay connected

recommend getting an eSIM from Airalo or a local pre-paid SIM to stay connected without worrying about roaming fees.

Affiliate Disclosure: We may earn a small commission through affiliate programs if you book through a provided link, which helps us maintain and improve the site. Our recommendations are based on independent research and analysis, and we always strive to provide our readers with unbiased and helpful information.

Leave a Comment